Our industry-leading Central Ohio client is seeking an IT Systems Administrator/ Service Technician to join their team. The ideal candidate aligns with the responsibilities and qualifications outlined below.

Responsibilities:

• Work with Windows clients and servers, Active Directory, Azure, iOS, inTune, service desk management tools
• Provide technical support to internal customers’ workstations, peripherals, and associated systems.
• Provision and deprovision equipment, accounts, software, and security.
• Maintain confidentiality and protect sensitive corporate data
• Update and track IT assets and inventory.
• Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues.
• Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams.
• Understand business objectives and how IT solutions can further these objectives and avoid adverse productivity impacts
• Support the installation of new endpoint and infrastructure systems and upgrades.
• Create or modify procedures to solve problems, some of which may have unclear or still-evolving policies or processes.
• Communicate professionally with all levels in the organization.
• Ensure the cyber-security of the company's systems by keeping systems up-to-date and configured according to industry best practices.
• Support the overall development of the IT team in improving processes and driving improved business results.

Qualifications:

• Desire to continuously learn and develop as the industry tools and best practices evolve.
• Detail-oriented with proven organization and time-management skills, especially when managing a constantly evolving set of tasks and priorities.
• Comfortable following documented processes while still contributing to how these processes can be improved
• Strong at problem-solving and discovering root causes of complex issues with PC hardware, Windows, iPads, and iPhones.
• Strong customer service skills including excellent verbal and written communications; demonstrates professionalism when working directly with executive stakeholders and a variety of technology vendors.
• Familiar with administering Microsoft 365 and managing Windows PC’s, iPads, and iPhones. Experience with Windows Server environments, Active Directory, Azure AD/Entra ID, Group Policy, DNS/DHCP, VMWare/Hyper-V, Windows imaging technologies, and network topology is a plus.
• At least 3 years in a role using service-desk management software and supporting endpoint technologies including Windows PCs.
• Demonstrated commitment to building enterprise technology skills including a technology-related degree (preferred), technology-related certifications (e.g., CompTIA A and Network ), or experience providing technology support in a previous role.