2 Customer Service Rep- Import/Export Jobs in Tucker, GA
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Rise Baking Company is Hiring a Customer Service Rep- Import/Export Near Tucker, GA
Pay Range: Hourly Position; $20.68-$27.50/hour
Job PurposeProfessionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full.
Essential Functions
- Manage orders from receipt to the point of invoicing ensuring each order has accurate manufacturing lead time, shipping method, pricing and, if required, customer confirmation
- Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse, including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays
- Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern
- Manage inventory for discontinued stock (obsolescence)
- Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners
- Research and investigate issues; find root cause, solve, and develop proactive solutions to prevent recurrence
- Comply with all food safety requirements, training, policies, and procedures
- Perform other job-related duties as assigned
- Professionally and accurately manage customer orders from receipt to invoice ensuring orders arrive on time and in full
- Process all documents needed for domestic, export, and import shipments including customs documents and FDA data sheets
- Basic knowledge of domestic and international transportation regulations, policies, and procedures such as the Harmonized Tariff Schedule of the United States (HTS)
- Familiarity with Shipper’s Letter of Instruction (SLI) and FDA and export regulations
- Associate’s degree and/or 3 equivalent years of work experience
- Customer service experience including transportation planning and working with 3PL service providers
- Experience in food manufacturing as well as retail and foodservice distribution channels preferred
- Strong computer skills including Microsoft Office with advanced skills in Excel; experience with ERP Systems, EDI Systems, and Microsoft Great Plains preferred
- Professional demeanor with strong written and verbal communication skills
- Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions
- Ability to effectively communicate with multi-level personnel as well as customers and their representatives
- Ability to work cross-functionally, convey complex issues, and maintain confidentiality
- Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment
- Ability to think quickly and handle frequent change
- Self-motivated, goal oriented, quality driven, and capable of working independently
Job Summary
Full Time
Retail
$54k-70k (estimate)
07/29/2024
08/23/2024
risebakingcompany.com
MADISON, NC
500 - 1,000
2013
DANIAH SWAIM
$50M - $200M
Retail
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About Rise Baking Company
The joy of baking has always brought people together. Rise is a company built on elevating expectations. Its what sets us apart from others in the baking industry. And why we are dedicated to putting our customer's success above all else. We are a relationship-based company where the quality of our people is just as important as the quality of our products. Our environment encourages creativity, and we value an entrepreneurial and industrious approach to work. Simply put, we are a family. A place where honesty, respect and trust are the essential ingredients for how we do business. We take pri...de in working with creative individuals with a passion for what they do, and were always looking to expand our team.
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