26 Director Quality Assurance Jobs in Mesa, AZ
RISE Services, Inc. is Hiring a Director Quality Assurance Near Mesa, AZ
Mesa, AZ - Mesa, AZ
Position Type
Full Time
Salary Range
$65,000.00 - $70,000.00 Salary/year
Job Category
Management
DescriptionRISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.
Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to, but also employees and stakeholders. We believe in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions.
The Director Quality Assurance is responsible in providing leadership in quality assurance and customer relations support throughout the company. This includes the development of an internal auditing network to probe quality assurance and customer relations, allowing the agency to be proactive in enhancing the services being delivered. This leader needs to be self-motivated, focused on excellence, and a team player.
ESSENTIAL JOB FUNCTIONS:
- Incident Reporting: Monitor and maintain a statewide system for incident reporting. Ensure compliance, gather information to determine trends, and monitor health and safety
- Surveillance: Conduct surveillance of workforce activities using statistical sampling, audit, and observation techniques to evaluate compliance with policies, procedures, and contract requirements
- Employee Compliance: Monitor employee renewal reports to ensure action is taken and those out of compliance are removed from active rosters
- Customer Satisfaction: Implement and maintain a statewide system for assessing customer satisfaction. Monitor and maintain monthly program satisfaction
- Training: Attend, train, develop and report quality assurance data at management and staff meetings as needed
- Policy & Procedure: Design and revise policies and procedures as needed. Maintain a monitoring system to ensure policies and procedures are kept current.
- Project Assistance: Assist with projects to ensure quality supports in each program, including on-site training, daily mentoring, and the use of specific tools to reach individuals’ goals and needs in a positive environment
- Licensing: Monitor program licenses and their renewals with support from the contract specialist
- Documentation: Ensure all agency forms meet regulatory and licensing requirements. Update forms as needed based on changes to contractual, licensing, and/or regulatory requirements
- Audit Management: Act as the point of contact for all desk audits initiated by contractors. Lead the RISE team during audits and corrective action plans as needed
- Monitoring Systems: Design and oversee the monitoring of various contractor requirements within DCI, Therap, Paycom and CAS Focus. Oversee audits of member and employee records on an ongoing basis, tracking deficiencies and monitoring completion of any noted deficiencies
- Oral Communication: Communicate effectively in individual or group situations, demonstrating listening skills; Communicate with multiple customers including the people receiving support, staff, state personnel, co-workers, supervisors, and others as necessary; Be an effective advocate for people receiving support
- Written Communication: Communicate effectively in writing using accurate grammatical form and able to read and interpret written information; Write necessary materials and communications relevant to the position and interpret policies, procedures, and other required written material
- Leadership and Team Building: Coach, train, and mentor employees, providing positive leadership and team building based on respect, cooperation, and competency, embracing the RISE mission, vision, and values
- Problem-Solving: Take personal responsibility for actions, demonstrating excellence in work standards, tenacity in completing tasks, and effective problem-solving and decision-making abilities, including resolving crisis situations and developing resolutions between parties
- Teamwork: Work well with other team members, demonstrating the ability to cooperate with others in the group, using friendly, cooperative relations in accomplishing mutual goals, and preparing assignments on time
- Delegation and Follow-Up: Ability to delegate and follow up on projects
- Compliance: Comply with all RISE and applicable state policies, procedures, and contractual obligations. Follow all applicable personnel policies and legal requirement
- Flexibility and Sensitivity: Demonstrate flexibility, creativity, and sensitivity to differences while working with various state and agency licensing regulations and priorities
- Bachelor's Degree in a related field with five years of behavioral health experience and/or DDD/AHCCCS experience related to quality assurance and customer relations required; a Master’s Degree in a related field preferred
- Experience supervising and managing people
- Comprehensive working knowledge of state regulations, licensing requirements, and contractual agreements, with methods to establish compliance
- Knowledge and experience with current practices and methodologies regarding the enhancement of people’s lives and the implementation of these methodologies
- Ability to navigate and utilize appropriate computer software systems to complete the duties requested
- Knowledge of National Accreditation regulations
- Must be a minimum of twenty-one years of age, valid Arizona driver's license and meet requirements as specified by RISE Insurance Agency
- Must be able to complete a successful background check and obtain a Level One Fingerprint Clearance Card
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
- Dedicated fax 866-268-8885
- Dedicated email
- US mail -
- Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Job Summary
Full Time
Civic & Environmental Advocacy
$183k-222k (estimate)
07/04/2024
08/02/2024
riseservicesinc.org
PENDLETON, OR
1,000 - 3,000
1987
ELLIE MILLER
$50M - $200M
Civic & Environmental Advocacy
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About RISE Services, Inc.
Our mission at RISE, Inc. is to Create Opportunities for and with People. This mission statement encompasses not only the individuals and families for whom we provide services and supports to, but also employees and stakeholders. RISE believes in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions. We are guided by this mission and utilize it in meetings, conversations, and decision making. It is more than something we say or put on a website; it embodies our purpose.
The job skills required for Director Quality Assurance include Leadership, Quality Assurance, Problem Solving, Written Communication, Communicates Effectively, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Director Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director Quality Assurance. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director Quality Assurance positions, which can be used as a reference in future career path planning. As a Director Quality Assurance, it can be promoted into senior positions as a Top Quality Assurance Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Quality Assurance. You can explore the career advancement for a Director Quality Assurance below and select your interested title to get hiring information.
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