Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

As part of the Homecare Division team, the Case Aide will provide case assistance and coordination services to all participants of the Licensed Homecare Service Agency (LHCSA). Additionally, the Case Aide will develop a plan and communicate with staff members, clients, family, and/or caregivers to ensure necessary services are established for all clients. Specific duties and responsibilities include: 

• Assist clients in maintaining eligibility for homecare and Assisted Living Program (ALP) services, call contacts, and follow up with various departments as needed on behalf of the client i.e., Intake Department
• Maintain complete, detailed, and accurate necessary client data in the designated client database/system i.e. Sandata Agency Management System (SAMS) and Single Point of Contact (SPoC) databases 
• Provide accurate and appropriate information on services, benefits, and entitlements to clients
• Provide comprehensive ongoing case management and coordination services including but not limited to intake assessment, benefit assessment, goal setting, general information, case assistance, entitlement counseling, referrals, supportive contact, advocacy, and crisis intervention
• Participate in the education of healthcare workers by attending in-service classes and facilitating discussions on Mental Health i.e., Alzheimer’s, Dementia, etc.
• Advocate and intervene with other agencies on behalf of a client
• Complete client satisfaction surveys every six months or as needed per LHCSA requirement
• Participate in outreach efforts and events as needed 
• Other related duties as assigned 

COMPETENCIES

• Demonstrated knowledge of Homecare policies, procedures, and all governing regulatory bodies preferred
• Knowledge of community resources and counseling / social work practices with high-risk populations
• Ability to show genuine interest in the care and well-being of older adults
• Ability to provide quality services with compassion, patience, and empathy
• Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to multitask and prioritize workflow
• Excellent interpersonal and customer service skills
• A self-starter with the ability to work independently with minimal supervision and collaboratively as a team
• Ability to maintain confidentiality at all times
• Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers
• Mental Health First Aid skills-based training course completion a plus
• Demonstrated experience working with funding source databases i.e., SAMS preferred
• Proficient in Microsoft Office Suite, particularly Word, and Excel
• Commitment to RiseBoro’s mission, vision, and values 
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required with a minimum of four (4) years of professional work experience in healthcare, homecare, or human services preferred
• Associate degree with a minimum of two (2) years of professional work experience in healthcare, homecare, or human services preferred

Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying.

E

Qualifications

qual Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.