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Job Title : Content Coordinator / Metadata Coordinator / Metadata
Location : Newark, NJ 07102
Duration : 9 months Contract
Rate : $30 Hourly
Hybrid ( 2 days a week Onsite)
About This Role
Client is seeking a Content Coordinator, Catalog Operations to support our Newark-based US Catalog Operations team. In this role, you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for Client titles, ensuring the completeness, accuracy, and timely release of all products in the catalog.
As Content Coordinator, Catalog Operations, you will :
Delivery monitoring and asset ingestion : Monitor the third party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows.
Communicate status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content.
Process and verify both daily and large-scale metadata update and correction requests received from providers, customers, and internal stakeholders via tickets or other sources, and ensure all requests are answered appropriately and in a timely manner.
Workflow confirmations and removal : Handle the title cancellation queue, notifying third party providers when titles have been removed from workflow and what corrections are needed to re-instate them into workflow.
Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and what corrections / confirmations are needed to reinstate them into workflow.
Provider change requests : Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
Ticket queue management : Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
About You
You have the ability to adapt to clients business & communicate effectively with global teams and stakeholders. You are a strong contributor to the local and global content operations team efforts, helping to deliver the best possible localized listener experience.
Your expertise in working with Content Management Systems, coupled with your avid consumption of media, make you a highly organized and detail-oriented professional who can thrive in a high-energy, entrepreneurial environment.
You will feel comfortable in this role if you enjoy working with numerous stakeholders in a fast-paced environment, take pride in utilizing data to deliver accurate results, and want to push boundaries to optimize throughput with low defects.
Above all, you have a passion for technology and media, specifically spoken word audio, which drives your commitment to excellence in this role.
Basic Qualifications
Minimum of one year experience in editorial / publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
Fluency in Outlook, Excel, and MS Word
A confident and upbeat communicator via written and verbal business communication skills
BA / BS or equivalent degree, preferably in Humanities
Experience in stakeholder management and interactions with external partners
Previous experience with ticketing systems and process documentation (e.g. in a wiki)
Preferred Qualifications
Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
A self-starter with impeccable organizational and analytical skills
An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content
Familiarity with standard XML metadata exchange formats (e.g. ONIX)
Last updated : 2024-06-22
Full Time
$62k-76k (estimate)
06/23/2024
06/29/2024
The job skills required for Content coordinator include Digital Content, Content Management Systems, Publishing, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Content coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Content coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Content coordinator positions, which can be used as a reference in future career path planning. As a Content coordinator, it can be promoted into senior positions as a Reporter II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Content coordinator. You can explore the career advancement for a Content coordinator below and select your interested title to get hiring information.