178 Service Desk Technician Jobs in Washington, DC
Rishabh RPO is Hiring a Service Desk Technician Near Washington, DC
Job Description
Position Title & Code: Service Desk Technician L2
Location: Washington, DC
Project End Date: 09/30/2024 (With Possible extension to next fiscal year)
Complete Description:
The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
- Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
- Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
- Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and/or identify and correct issues.
- Simulate or re-create user problems to resolve incidents.
- Recommend system modifications to reduce user problems and service incidents
Qualifications:
At least three (3) years of experience in the following:
- Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
- Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
- Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;
- Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
Preferred Experience:
At least three (3) years of experience in the following:
- Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
- IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Technical Skills:
CompTIA A certification for technical support.
Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)
Skill
Required / Desired
Amount of Experience
Years Used
Short Brief Description
Project
Experience providing help desk support for Windows operating system, Windows-based applications and databases, and AD account management
Required
3 years
Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management
Required
3 years
Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets
Required
3 years
Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
Required
3 years
Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick
Highly desired
3 years
Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix
Highly desired
3 years
CompTIA A certification
Required
Job Summary
Full Time
$55k-69k (estimate)
07/04/2024
07/17/2024
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
