Software development in IVR Architect in an object orientated programming language; ability to design, develop and support advanced IVR applications , Nuance.

Knowledge of architecture, telecommunication network services, and contact center systems.

Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.

Knowledge of PBX architecture, telecommunication network services, and contact center systems.

Working knowledge of and the ability to interpret and troubleshoot SIP based traffic, as well as the integration of dissimilar SIP telephony systems.

Strong understanding of contact center operation, including key metrics and workforce management .