Front Desk Team Lead

Job Description:

Reports To: Front office Manager

Location: Philadelphia, PA (Rittenhouse Square)

Our facility dedicated to the health and well-being of women. We offer a range of services, including primary care, gynecology, fertility, mental health support, and spa therapies.

Requirements: Minimum 3 years’ experience in leadership role

Responsibilities:

• Oversee daily operations of the front desk, ensuring smooth and efficient service
• Development of front desk staff and call center schedule
• Scheduling of all patient/clients appointments
• Checking in patients/clients and verifying insurance;
• Develop and maintain superior levels of patient/client satisfaction through the continuous process of high quality service;
• Act as liaison between physician and all other professionals in the wellness center - Resolves patient problems quickly, efficiently, and courteously
• Maintained effective communication with all staff
• Collection of co-pays and other payments
• Manage the day to day operations of multi-professional medical practice
• Operate multi-line phone system
• Daily cash reporting
• Maintain filing systems
• Support executive administration in all other aspects on projects as assigned;
• Manage and train front desk staff, fostering a positive and professional team environment
• Maintains safe, secure, and healthy environment by enforcing organization standards and procedures, and legal regulations;
• Maintains patient confidence as set forth by HIPAA and protects organization reputation by keeping information confidential; enforcing legal requirements;
• Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk/call center;
• Supervises workload during shifts

Requirements:

• Previous experience in a front desk or customer service role, preferably in a wellness or healthcare setting
• Proven leadership and team management skills
• Exceptional communication and interpersonal abilities
• Strong organizational skills and attention to detail
• Ability to multitask and handle high-pressure situations with grace
• Proficiency in using booking and scheduling software
• Passion for women's health and wellness

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a supportive and empowering environment
• Ongoing professional development and training
• Discounts on wellness services and products
• A chance to make a meaningful impact on the lives of women in our community

If you are a motivated and compassionate individual with a commitment to excellence, we would love to hear from you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift

Work Location: In person