Location: Onsite, Heber City, UT

Travel: Up to 5% within UT

About Ritual Chocolate:

At Ritual Chocolate, we craft world-class, bean-to-bar chocolate with a small, dedicated team in the beautiful setting just outside of Park City, UT. Our ambition drives us to grow our Nationally distributed brand, and we thrive on the entrepreneurial spirit of our team. Our ingredients are direct-trade, ensuring our farmers are sustainably cultivating biodiverse cacao with compensation well above fair-trade pricing. We are committed to creating a fun and productive workplace based on respect, open communication, and a commitment to both personal and professional growth. Each employee's contribution is vital to Ritual Chocolate’s success.

Position Summary:

Ritual Chocolate is seeking an enthusiastic and detail-oriented Sales Admin/Customer Service Specialist to join our team. This entry-level position will assist our Sales Manager with various tasks, including customer relations, sales demonstrations, chocolate tastings, and account management. The ideal candidate will be passionate about chocolate, eager to learn, and committed to contributing to the growth and success of Ritual Chocolate.

Key Responsibilities:

- Assist the Sales Manager with day-to-day operations and administrative tasks.

- Support customer relations by responding to inquiries and providing exceptional service.

- Out-reach to current accounts via phone, email, Faire messenger, and in-person.

- Troubleshoot customer issues quickly and offer exceptional customer service. 

- Coordinate and participate in sales demos and chocolate tastings.

- Manage customer accounts and ensure customer satisfaction.

- Help prepare sales reports and presentations.

- Organize and maintain sales materials and inventory.

- Assist in planning sales trip logistics and outreach.

- Oversee Faire accounts and outreach

- Cold calling prospective customers and current accounts. 

- Collaborate with the team to identify opportunities for sales growth.

- Participate in team meetings and contribute ideas for improving sales strategies.

Qualifications:

- Strong communication and interpersonal skills.

- Highly organized with excellent attention to detail.

- Ability to work independently and as part of a team.

- Proficiency in G- Suite (G-Drive, Sheets, Docs).

- Previous experience in sales, customer service, or administrative roles is a plus.

- Passion for chocolate, fine food and a desire to learn about the craft chocolate industry.

Benefits:

- Opportunity to work in a dynamic and growing company.

- Hands-on experience in the craft chocolate industry / CPG.

- Collaborative and supportive team environment.

- Opportunities for personal and professional growth.

We look forward to welcoming a new member to our Ritual Chocolate family!

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**Ritual Chocolate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**