Summary: Ensures that all guests are treated in a prompt, professional and courteous manner

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Assists in setting up mis-en-place.
• Helps the server to organize all necessary equipment (wine buckets, flatware, and condiments).
• Ensures that tables are properly maintained at all times.
• Is consistently aware of progress of tables in dining room.
• Responsible for assisting in the delivering of food and beverage to correct tables at correct time in the correct manner, using seat position numbers.
• Serves water, beverages refills as needed or directed.
• Efficiently cleans, sets and resets tables.
• Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner, as well as being able to communicate efficiently with all team members.
• Any request made by a guest that you can satisfy should be taken care of immediately.
• Any request that you cannot satisfy, contact the appropriate server immediately.
• Be sure all food delivered is garnished correctly and has the proper condiments.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follows Martorano’s standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
• Clears courses in appropriate fashion and replenishes bread as needed.
• Upon meal completion, ensures that table is cleared of all unnecessary items.
• Crumbs table with a crumber or napkin after clearing all plates or as needed.
• Stock, re-stock and organize service stations and lines
• Polishes glassware, silverware, plates throughout shift.
• Maintains Martorano’s uniform in good condition and reports to work in authorized uniform as mandated by Martorano’s.
• This includes maintaining a clean and well-groomed appearance in compliance with Martorano’s dress code standards.
• All other duties as assigned.

Qualifications (Knowledge, Skills, and Abilities)

• 1 year of experience in a bar, lounge, or full service restaurant.
• Excellent communication skills.
• Ability to perform basic math.
• Being able to effectively maintain working relationships with staff and other departments.
• Full knowledge and understanding of Martorano’s rules, policies and procedures.
• Must possess the disposition to have fun at work and display that spirit to our guests.
• Ability to read, write, and communicate verbally in English.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.