Essential Job Duties and Responsibilities:

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders’ inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

NOTE: Service Representatives’ actual duties may vary, depending upon the department to which they are assigned