11 Front Desk Agent Jobs in Schenectady, NY
Rivers Casino is Hiring a Front Desk Agent Near Schenectady, NY
Job Title: Front Desk Agent
Department: Hotel
Reports To: Supervisor Hotel Operations
FLSA Designation: Non-exempt
License Type: Non-gaming
Target Pay: Start - $22.59 One Year - $25.10
Essential Job Functions:
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Promote the Landing Hotel and brand marketing programs
- Make appropriate selection of rooms based on guest needs
- Code electronic keys
- Non-verbally confirm the room number and rate
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance an assigned house bank
- Accept and record vouchers, travelers' checks, and other forms of payment
- Convert foreign currency at current posted rates
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear communication
- Retrieve mail, small packages and facsimiles for customers as requested
- Close guest accounts at time of check out and ascertain satisfaction
- In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity
- Plan and implement detailed steps by using experienced judgment and discretion
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
- Must have the ability to communicate in English
- Must be able to work various shifts, weekends, holidays
- Must have working knowledge of Microsoft Office/Google Suite products
- Self-starting personality with an even disposition
- Always maintain a professional appearance and manner
- Excellent written and oral communication skills
- Must be willing to "pitch-in" and help co-workers with their job duties and be a team player
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Ability to access and accurately input information using a moderately complex computer system
- Ability to establish and maintain effective working relationships with associates, customers and patrons
- Ability to stand and move throughout front office and continuously perform essential job functions
- Ability to observe and detect signs of emergency situations
Job Summary
Full Time
$28k-37k (estimate)
06/28/2024
07/13/2024
riverscasino.com
DES PLAINES, IL
500 - 1,000
2016
COREY WISE
<$5M
Related Companies
About Rivers Casino
Upstate New York's Ultimate Gaming & Entertainment Destination. Slots, Table Games, Rivers Sportsbook, Dining, Entertainment, The Landing Hotel & more! Must be 21+. Gambling Problem? Call 877-8-HOPENY or text HOPENY (467369)
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
