Summary: It is the responsibility of the Sportsbook Writer to deliver exceptional service by providing our guest with sports information and writing sports tickets.The Sportsbook Writer is familiar with the range of betting offers and actively communicates these to our guests. The Sportsbook Writer is aware of and contributes to sportsbook action plans and takes pride in knowing who our guests are and how our processes work.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation.

Essential Job Functions:

• Welcomes guests to the Sportsbook room displaying the three R1SE behaviors in every interaction.
• Explains Sportsbook promotional programs to potential guests, hands out informational brochures and keeps guests informed of all promotional activities and events.
• Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
• Communicates effectively when explaining wagering to new guests and is able to use simple terms to communicate the process of wagering.
• Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day.
• Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer.
• Responsible for placing, writing and processing tickets as requested by guests.
• Responsible for verifying and processing winning tickets.
• Complies with all internal controls and procedures related to departmental operations.
• Must maintain strict confidence of any and all confidential and proprietary information disclosed by the Casino, team member of the Casino, or a guest of the Casino
• Clearly communicate all pertinent information and any irregularities to your supervisor or manager.
• Handles guests questions and disputes; resolving complaints and difficult situations in a calm and patient manner.
• Ensures compliance with Pennsylvania Gaming Control Board regulations and with the company's internal controls.
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements.
• Performs other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or GED is required.
• Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board.
• Excellent communication and customer service skills.
• Ability to communicate in English verbally and in written format with Team members and guests.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Minimum one (1) year prior cashiering/money handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and lift up to 10 pounds.
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.