Hotel Housekeeping Supervisor is responsible for the daily direction of Hotel Housekeeping department to ensure the efficient and effective operation of housekeeper, checker, laundry and custodial staff. The supervisor will work closely with the housekeeping teams to ensure that the teams are operating both efficiently and with the highest levels of quality and cleanliness.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Responsible for the daily supervision/management of the Hotel Housekeeping, Laundry, Custodial and Checker staff to include training, coaching and counseling, performance reviews, recognition and discipline, timekeeping/payroll and assisting with interview/hiring and terminations
• Promote a positive and cohesive work environment where all staff are valued.
• Handle guest concerns in a manner consistent with our guest service standards and hotel policies/SOP’s.
• Ensure rooms are cleaned and maintained to our established standards and cleaning protocols are followed, provide coaching to staff as appropriate.
• Create and maintain safety requirements through training, coaching and monitoring the work environment for potential safety hazards and unsafe work practices.
• Ensure proper usage and storage of all chemicals; maintain SDS documents and ensure they are kept current.
• Assist in managing and maintaining the company’s pest control processes.
• Assist in creating/revising all housekeeping related SOP’s, making recommendations when appropriate.
• Operate all Hotel computer operating programs, as well as performing basic Call Center functions, as needed.
• Report and follow up on maintenance issues. Notify proper departments of any reported problems with equipment and/or rooms.
• Train housekeeping staff on all cleaning procedures and SOP’s, following the training checklist to ensure all staff have appropriate knowledge and skills to perform all aspects of the job. Make recommendations to revise the training procedures/checklists and SOP’s.
• Train housekeeping staff on RCGR policies/procedures, including Hotel/Company emergency procedure, and ensure they are followed at all times.
• Follows the company and hotel department guest service standards, to include maintaining appropriate knowledge of the resort to be able to answer guest questions.
• Keep employee files up to date and all relevant HR paperwork completed in timely manner.
• Maintain appropriate inventory through ordering and inventory control/monitoring.
• Operate and maintain all equipment, including laundry.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.

Required:

• A minimum of 2 years of prior housekeeping experience, preferably including experience as a Room Checker or equivalent.
• Prior experience with directly supervising others preferred.
• Demonstrated ability to communicate effectively, to include with English as second language staff.
• Must demonstrate exceptional attention to detail and ability to maintain quality while operating in a fast-paced environment.
• Demonstrated ability to work under frequent time pressure in an interruptive environment.