3 IT Help Desk 2 Jobs in Centreville, VA
RIVERSIDE RESEARCH is Hiring an IT Help Desk 2 Near Centreville, VA
All Riverside Research opportunities require U.S. Citizenship.
Position OverviewRiverside Research is seeking a full-time entry-level IT Support professional to provide end-user mission support for a mid-size wide area network with a strong focus on customer service and mission continuity. The position focuses on organization and assignment of service requests, incidents, and problem management, developing and maintaining support guides, and streamlining end-user support and self-help capabilities. Systems Administrator responsibilities of the position focus on non-technical tasks, though includes basic technical systems administration duties and provides a clear path to technical growth in the IT field. An ideal candidate will be passionate about computers, curious, and motivated to achieve rapid and significant career growth in the IT industry.
Responsibilities
- Provide Tier-1 end-user support for on-site and remote users utilizing existing support infrastructure
- Answering incoming IT questions from customers via phone and ticketing system
- Keeping Service Desk tickets up to date
- Develop, maintain, and distribute end-user self-help documentation and training
- Execute administrative tasks within user and device life-cycles
- Execute inventory control tasks
- Core responsibilities will grow along with the individual’s growth in the position to include significantly more technical duties
- A minimum of 2 years of related experience with a Bachelor's degree, an advanced degree without experience, or equivalent work experience is typically required for an employee at this level
- Prior experience in Help Desk or Service Desk support role
- Ability to communicate to customers using non-technical jargon
- Ability to work well under pressure
- Excellent organization and time management skills
- Well-developed general computer skills
- Well-developed communication skills
- Strong problem-solving and troubleshooting skills and the ability to independently identify, research, and resolve problems.
- Ability to obtain clearance
- Ability to obtain and maintain DoD-8570.01 IAT Level 1 Certification within 180 days of employment.
- Bachelor’s degree or currently in process of obtaining one
- U.S. Citizenship
- Familiarity with IT service delivery processes such as ITIL is desirable.
- Prior experience with Microsoft Active Directory desired but not required.
- Prior experience with scripting languages desired but not required.
Closing Statement Riverside Research Institute is a not-for-profit, technology-oriented defense company, where service to our customers and support of our staff is our overall mission. Riverside is an affirmative action-equal opportunity employer and complies with all applicable federal, state, and local laws regarding recruitment and hiring. Riverside offers comprehensive compensation and benefit packages to our employees.
Riverside bases its employment decisions solely on technical experience, qualifications and other job-related criteria related to our organizational purpose as a not-for-profit company, and without regard to race, color, religion, age, sex marital status, sexual orientation, national origin, physical or mental disability, veteran’s status or any other status legally protected by applicable federal, state, and local law.
Job Summary
Full Time
Scientific Services
$55k-68k (estimate)
07/03/2024
07/31/2024
riversideresearch.org
BEAVERCREEK, OH
500 - 1,000
1967
BRIAN O'CONNOR
$50M - $200M
Scientific Services
Related Companies
About RIVERSIDE RESEARCH
Founded in 1967, Riverside Research is a not-for-profit organization chartered to advance scientific research for the benefit of the US government and in the public interest. Through our open innovation concept, we invest in multi-disciplinary research and development and encourage collaboration to accelerate innovation and advance science. Riverside Research conducts independent research in machine learning, trusted systems, optics and photonics, electromagnetics, plasma physics, radio frequency systems, and biomedical engineering. We move science from the laboratory to the field by building ...teams of recognized experts who deliver effective, high-value solutions and services to our customers. From public service to national security, we aspire to be a valued partner through our unwavering commitment to innovative and mission-focused solutions.
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The job skills required for IT Help Desk 2 include Troubleshooting, Help Desk, Customer Service, IT Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk 2 positions, which can be used as a reference in future career path planning. As an IT Help Desk 2, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk 2. You can explore the career advancement for an IT Help Desk 2 below and select your interested title to get hiring information.
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