Job Summary

The Back Office Coordinator supports and coordinates daily operations, clinical processes, and daily workflow of the physician practice back office under the direction of the Practice Manager.

Job Responsibilities

• Perform the duties and responsibilities of a licensed or certified clinical provider within the scope of responsibilities and licensing body. This may include, but is not limited to rooming patients, drawing blood, taking vital signs, entering data, documenting in the patient record, etc.
• Coordinate the duties and schedule of back-office support staff. Delegate duties appropriately and provide shift leadership of back-office support staff while performing similar duties.
• Take initiative to complete unassigned tasks. Ensure a smooth operation of the medical practice, answer phones, perform telephone triage, answer questions, assist with information gathering, assist staff as required in daily duties, etc.
• Relay performance and operational issues regarding clinical staff to the manager for appropriate follow-up.
• May conduct and oversee training of others on specific processes or programs, i.e., supplies, data entry, time keeping, compliance, etc.
• Ensure and appropriate par levels of medical and clerical supplies are maintained. Coordinate the stocking of received supplies and materials.
• Contribute information and feedback regarding practice employee performance to the manager for inclusion in clinical staff performance evaluations.
• Attend continuing education classes as needed or required.
• Other duties as assigned.

Education Requirements

• Minimum: High School Diploma or Equivalent and graduation from an accredited Medical Assisting program; or
• Minimum: High School Diploma or Equivalent and Licensed Practical Nurse licensure

Experience Requirements

• Minimum: One year of Previous Physician Office
• Preferred: Six months of data entry and retrieval

License/Certification Requirements

• Minimum: Certified or Registered Medical Assistant