Patient Service Representative Pain Clinic in Westfield, IN at Riverview Health **Location:**

**Experience:**

Not Specified **Job Description**

***Apply Today!***

At Riverview Health, we focus on improving the healthcare experience for those we serve, including our employees. Although Riverview Health is Noblesvilles largest employer and one of Hamilton Countys ten largest employers with a staff of more than 1,300, we provide a close-knit work environment where everyone feels like an invaluable member of the team. We do this by creating a culture thats supportive, positive and empowering.

**POSITION SUMMARY**

* The primary purpose of this position is to plan, coordinate, and organize the activities and office of the pain management center. Assists the programs Clinic Manager and staff in delivery of optimal patient care through office organization, effective scheduling, and process coordination.

**JOB DUTIES AND RESPONSIBILITIES**

* Support clinic team to follow the performance expectations for reaching the key performance indicators (KPIs) for a sustainable program: market capture goals, seeing four patients per hour, reaching 30% procedure ratio, and completing time out and chart audits to monitor quality of care.

* Enter data into iStats and hospital data base when required.

* Responsible to complete requirements in checking patients in and out of the medical office. Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met. Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative. Responsible to respond to phone calls timely and return calls.

* Document patient phone messages accurately. Obtain necessary registration documents. Register and update demographic and insurance info. Update the patients electronic medical record and maintain records as required to meet compliances. Communicate necessary information.

* Maintain patient files or records timely. Secure patient medical records and scan them into charts. Assume info management responsibilities for patients electronic medical record.

* Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.

* Process interoffice mail and faxed documentation. Distribute and organize appropriately. Enter drug samples when asked. Maintain educational supplies. Assist other departments when needed. Attend staff meetings.

* Use computer for scheduling, registration, and other record keeping. Requires continual use of phone, fax, copier, and scanner daily. Maintain office supplies and/or communicate needs.

* Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.

* Notifies management of changes in workload to maximize productivity. Resolves and follow ups on challenging occurrences or situations.

* Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented

* Other duties as assigned.

**Job Requirements**

**EDUCATION AND EXPERIENCE**

* **Level of Education**

Minimum Required: High School Diploma.

Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

**Level of Experience**

* Minimum Required: Previous Customer Service experience

* Preferred: 1 or more years of office administrative experience and customer service