528 Assistant Community Manager Jobs in Charlotte, NC
Riverworks Investment Corp is Hiring an Assistant Community Manager Near Charlotte, NC
Reports to: Property Manager
Wage Status: Salaried (Exempt)
Work Hours: 40 hours per week with flexible work-week, including weekends.
Essential Job Requirement: Bilingual-English/Spanish
Job Responsibilities: LEASING
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Immediately follow-up on prospects that did not close and attempt to close sale again
- Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Monitor renewals. Distribute and follow-up on renewal notices.
- Distribute all company or community-issued notices.
- Inspects apartments and performs walk-throughs for move-in condition (pre-inspection) and turnover status. Ensure apartment is ready for resident to move-in on agreed date.
- Represent the company in a professional manner at all the times. Conduct all business in accordance with RIP policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws.
- Operate computers programmed with accounting software to record, store and analyze information.
- Understand the National Apartment Association lease and contracted credit report application.
- Record monies collected and prepare bank deposit slips on an on-going basis.
- Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Maintain accurate monthly commission sheets for bonus purposes.
- Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).
- Record monies collected and prepare bank deposit slips on an on-going basis. Deposits all receipts prior to bank close each day.
- Prepare statement of filed court documents for eviction and attends scheduled court hearings as Landlord’s representative.
- Receive all telephone calls, email and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Will also inspect move-outs and vacancies when requested.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc. Assist in conducting market surveys and shop competitive communities.
- Works with lease renewals each month. Responsible for keeping daily records on lease renewals and terminations.
- Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
- Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.
- Bilingual-English/Spanish
- High School Diploma or equivalent required; some college preferred.
- A minimum of two years experience in a customer service-related industry and two years apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.
- Must possess strong attention to detail and sales ability.
- Fair Housing Certification or willingness to obtain within six months
- Competence Microsoft Office including Word, Excel and MS Outlook and community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the bank. Occasionally, use of property golf cart may be necessary.
- Must have valid driver’s license and automobile insurance.
312 Units Apartment Complex - South Charlotte, 28209
Job Summary
Full Time
$102k-137k (estimate)
06/22/2024
08/21/2024
The job skills required for Assistant Community Manager include Customer Service, Microsoft Office, Accounting, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Community Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Community Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Community Manager positions, which can be used as a reference in future career path planning. As an Assistant Community Manager, it can be promoted into senior positions as a Community Development Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Community Manager. You can explore the career advancement for an Assistant Community Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Community Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Community Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Community Manager job description and responsibilities
Assistant Community Managers help build, grow and manage online communities for companies or brands.
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An Assistant Community Manager provides management to an organization’s social media presence.
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By supporting communications on various social platforms, an Assistant Community Manager will ensure that content published meets brand guidelines and overall communication style.
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An Assistant community manager may be required to train new leasing consultants and monitor their job performance.
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Assistant Community Managers handle smaller day-to-day communication-related tasks and other clerical work to free up the Community Manager’s time so they can complete larger, big-picture tasks.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Community Manager jobs
To become an Assistant Community Manager, candidates need to have a strong sales drive.
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Grow Organizational and Communication Skills.
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Learn the basics, then move on to bigger things.
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Step 3: View the best colleges and universities for Assistant Community Manager.
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