83 Customer Service Representative Jobs in Alexandria, VA
Rividium is Hiring a Customer Service Representative Near Alexandria, VA
Responsibilities for this position shall include, but are not limited to:
- Research inquiries per the agency's guidance (utilize agency's internal website., 'intranet', agency policy guidance, and agency careers website, etc.), and apply researched information to thoroughly respond to inquiries; educate customers on where to find information on intranet.
- Handle general compensation and benefits and other OHR-related inquiries. Examples include biweekly pay dates; resources for life insurance, health benefits election determination; guidance on accessing EPP, eOPF, or HR Connect.
- Route unusual or complex customer inquiries (e.g., employee spay; unknown/unexplained salary deductions; requests for retroactive changes in employee benefits) to the appropriate OHR designated Points of Contact in accordance with CBD guidance. The CSC will forward, within 1 business day, inquiries to BB or CB Specialists for assistance for non-routine, complex cases, such as, for belated benefits enrollments, urgent pay issues, same day separation clearance, etc.
- Receive payroll, benefits, and personnel forms and forward, within 1 business day, to the appropriate CBD contractor.
- Print and provide, within 1 business day, via email and mail, employees' Wage and Tax Statement (W-2) and their LES from the NFC Reporting Center, upon request.
- Deliver, scan and forward OHR/CBD internal mail at least once daily (NLT ' 4:00pm) and validate through manifest.
- Make employees aware of the use of automated self-service options including: EPP to initiate changes to change of address (within the same state), direct-deposit, financial allotments, federal and state tax updates, view W-2s and the LES, HR Connect to initiate actions such as name change, change of address, and separations. Electronic Personnel File (e-OPF) to review service history and print Notification of Personnel Actions (SF-50s); and agency intranet for relevant human resources related information.
- Complete an average of 30-45 Employment and Salary and Wage Verification forms per month (form may be sent by an external agency, i.e. financial institutions, usually an insurance company to verify wages after an accident; if requested, CBD assists with time and attendance portion). The contractor shall complete the requests within 2 business days of receipt.
- Complete an average of 15-20 Professional Liability Insurance Reimbursement requests. The contractor shall complete these requests within 2 business days of receipt, to include updating internal tracking system.
- Complete an average of 15-25 Public Service Loan Forgiveness forms per month (form is provided by employee, external agency, or Federal Student Aid). The contractor shall complete these requests within 2 business days of receipt.
- Receive an average of 10 OPM Investigation forms and complete applicable fields. Route requests to ERD for completion. The contractor shall respond to these requests within 1 business day of receipt.
- Process Voluntary Employee Organization (VEO) memberships/deductions requests by employees in NFC, on average 415 requests each fiscal year.
- Respond to customer inquiries using applicable Sops, Quick Reference Guides (QRGs), USPTO policies, and applicable USPTO union agreements to determine appropriate response and/or advice/ course of action.
- Answer routine questions related to payroll processing such as when a payroll document will be processed and questions about deductions being withheld.
- Associate's degree or BA/BS degree in Human Resources, Business or related field or equivalent experience.
- Ability to process voluntary employee organization (VEO) memberships
- Ability to handle general compensation and benefits and other human resources questions.
- Knowledge of federal government rules, regulations, processes, and procedures.
- Knowledge of HR Connect, Employee Personal Page (EPP) and other federal government systems.
- Ability to process voluntary employee organization (VEO) memberships.
- Ability to handle general compensation and benefits and other human resources questions.
- Knowledge of federal government rules, regulations, processes, and procedures.
- Knowledge of HR Connect, Employee Personal Page (EPP) and other federal government systems.
Job Summary
Full Time
$48k-60k (estimate)
08/13/2024
09/29/2024
rividium.com
MANASSAS, VA
25 - 50
2008
MANNY RIVERA
$5M - $10M
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About Rividium
Rividium, Inc. is an 8(a)-certified and CVE-verified SDVOSB that provides solutions to government and commercial clients in the areas of Enterprise Architecture Development, Portfolio Management (Governance), Systems Engineering, Program Management, Software Development, Research & Development, Systems Integration, and Enterprise Data Strategy.
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