Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities:

• Enter customer orders and scan / index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes delivery schedules and potential service failures.
• Handle all billing for the Inbound Department
• Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3 – 4 years of clerical experience.
• Basic transportation / logistics experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.