Job Duties :

Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix.

Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts.

Responsible for effective e-mail communications and ability to create and maintain basic

documents / records :

Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions.

Is responsible for reporting to others those problems that fall outside the scope of established procedures.

Maintains equipment, supplies, data supporting processes or operations.

Applies some technical knowledge in the support of processes or operations

Job Requirements :

Knowledge of computing and networking concepts and fundamentals

Experience with AV / conference room support is required

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of Agile methodology

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

1 year or more IT experience preferred, but recent college graduates will be considered

Seeking candidates for 1

and 3

shifts

Last updated : 2024-06-14