19 Client service representative Jobs in Helena, MT
RNA Rentokil North America is Hiring a Client service representative Near Helena, MT
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our National Accounts, Client Services Representative do?
This role responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch.
Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s).
Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.
Responsibilities include, but are not limited to :
- Answers customer / client requests or inquiries concerning services, products and concerns that may arise.
- Utilizes operational system to process service requests promptly.
- May be tasked to work in one or multiple queues / skill sets over various customer contact channels.
- Updates all client information in corporate database and maintains the accuracy and integrity of the data.
- Ensures that billing methods, pricing and tax codes are properly entered and assigned.
- Ensures that service protocols and service specifications are sent with service tickets.
- Notifies partners, account managers, and sales teams of account changes and client concerns.
- Compiles and sends Service Program materials.
- Communicates new site information to branches.
- Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
- Escalates repeated concerns or unsatisfactory service concerns according to written process
- May assist in mentoring new colleagues
- Work schedule may be 40 hours per week
- Schedule may be during off hours or partially during weekends
What do you need?
- High School Diploma / GED required
- Some college preferred but equivalent work experience is acceptable
- 1-3 years customer service experience
- 3-5 years data entry experience
- 1 year in customer service, administrative, or operational roles
- Must have and express a sense of urgency when dealing with colleagues and customer concerns
- Must have intermediate organizational skills
- Must have intermediate verbal and written communication abilities
- Must be computer literate and an intermediate level of office applications
- Written and verbal communication skills
- Organizational skills
- Ability to multitask
- Detail oriented
- Ability to learn new business unit software programs as needed
Base Pay Range : $16.00 - $24.00 / hour
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click to read more about our Total Rewards Program which includes :
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
California residents click to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply.
You can opt-out any time.
Last updated : 2024-06-13
Job Summary
Full Time
$33k-42k (estimate)
06/15/2024
09/12/2024
The job skills required for Client service representative include Customer Service, Billing, Written Communication, Flexibility, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.
Similar Jobs
Popular Articles
