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RoadOne IntermodaLogistics
Houston, TX | Full Time
$42k-56k (estimate)
1 Week Ago
Lords Chimney
Houston, TX | Full Time
$38k-49k (estimate)
5 Months Ago
CSR/Dispatcher
$42k-56k (estimate)
Full Time | Consumer Services 1 Week Ago
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RoadOne IntermodaLogistics is Hiring a CSR/Dispatcher Near Houston, TX

Job description

Job Summary: The Dispatcher/ Customer Service Representative schedules and dispatches deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials.

Essential Functions:

  • Perform prompt and complete data entry
  • Enter accurate customer orders in computer system
  • Monitor on-time performance for driver delivery and pick-up
  • Prepare tracking reports
  • Develop knowledge base of all customers
  • Develop relationships of all customers
  • Understand and abide by various customer requirements
  • Resolve customer problems promptly and efficiently
  • Understand the operations and rules of the various rail carriers and piers
  • Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
  • Cooperate with Revenue Team to retain and/or develop business
  • Trace and monitor existing loads in the system to prevent problems from occurring
  • Other duties as assigned

Requirements:

  • Experience in intermodal transportation or import/export business preferred
  • Excellent communication abilities, both written and verbal
  • Excellent computer skills
  • Ability to effectively multi-task when necessary
  • Flexible; able to work in fast-paced environment
  • Ability to work independently and make informed decisions
  • Associates degree or equivalent combination of education and relative experience
  • Ability to work long hours/swing shift hours if necessary to handle special customer requests

RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All new hires must pass a pre-employment background check and drug screen.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Application SettingsApplication method

  • Email

Require resume

  • Yes

Application updates
*

  • Also send an individual email update each time someone applies.

Candidates contact you (email)

  • Yes, at email address provided

*

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Dispatching: 1 year (Preferred)

Ability to Commute:

  • Houston, TX 77013 (Required)

Ability to Relocate:

  • Houston, TX 77013: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$42k-56k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

08/19/2024

WEBSITE

roadone.com

HEADQUARTERS

CHARLESTON, SC

SIZE

200 - 500

FOUNDED

2013

TYPE

Private

REVENUE

$50M - $200M

INDUSTRY

Consumer Services

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About RoadOne IntermodaLogistics

RoadOne is an intermodal transportation and logistics company that provides transloading, warehousing and distribution solutions.

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The following is the career advancement route for CSR/Dispatcher positions, which can be used as a reference in future career path planning. As a CSR/Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR/Dispatcher. You can explore the career advancement for a CSR/Dispatcher below and select your interested title to get hiring information.

Lords Chimney
Remote | Full Time
$38k-49k (estimate)
5 Months Ago