We are offering a contract to permanent employment opportunity for an Administrative Assistant in the Construction/Contractor industry based in Montgomery, Alabama, United States. This role entails managing inbound calls, providing customer service, and performing data entry tasks in a casual construction type environment. You will also handle email correspondence and some administrative work for on-site project managers.
Responsibilities:
• Answer and manage inbound calls in a detail oriented and efficient manner
• Deliver high-quality customer service, addressing and resolving customer inquiries
• Perform data entry tasks accurately, updating and maintaining customer information
• Manage email correspondence with clients, ensuring timely and appropriate responses
• Assist on-site project managers with administrative tasks as needed
• Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to complete tasks and manage information
• Schedule appointments and organize meetings for project managers
• Handle both inbound and outbound calls, maintaining excellent communication with clients and team members.• Proficiency in Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word) is required
• Experience in answering inbound and outbound calls
• Excellent customer service skills
• Ability to perform data entry tasks with high accuracy
• Strong written communication skills, particularly for email correspondence
• Ability to schedule appointments and manage calendars effectively
• Prior experience in an administrative role within the construction or contractor industry is preferred
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• High school diploma or equivalent is required. A degree in Business Administration or a related field is a plus.
• Excellent time management skills and the ability to prioritize tasks
• Willingness to learn and adapt to new technologies and tools
• Strong verbal communication skills for handling customer inquiries and complaints
• Ability to maintain confidentiality and handle sensitive information with discretion.