1 Bilingual Customer Success Agent Job in Milwaukee, WI
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Bilingual Customer Success Agent
$63k-81k (estimate)
Contractor
3 Days Ago
Robert Half is Hiring a Bilingual Customer Success Agent Near Milwaukee, WI
DescriptionWe are in search of a Customer Success Specialist to join our machinery and worktools team located in Milwaukee, Wisconsin. This role is a contract to hire employment opportunity that will involve acting as a dedicated customer success agent, ensuring that our customers receive massive value from our services. You will be responsible for delivering elite experiences to our valued partners and for meeting daily targets.
Responsibilities
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Responsibilities
- Act as a dedicated customer success agent, owning the responsibility of driving success for our customers
- Meet daily targets, ensuring consistent and high-quality customer interaction
- Advocate for the customer to personalize the overall customer experience, ensuring minimal effort on the customer's part
- Independently analyze concerns from customers and provide adequate and timely solutions
- Troubleshoot and utilize self-help tools to assist with technical issues
- Exhibit strong knowledge of our machinery and worktools products and services
- Work cross-functionally with key support business units to resolve inquiries as a one-call resolution
- Process customer credit applications accurately and efficiently
- Maintain accurate customer credit records
- Monitor customer credit accounts and take appropriate action to collect delinquent payments
- Experience in a Call Center environment
- Proficiency in Call Center Customer Service and Call Center Operations
- Experience in a Fast Paced Call Center and a High Volume Call Center
- Familiarity with Inbound Call Center operations
- Previous Call Center experience is a plus
- Ability to Resolve Customer Complaints
- Proficiency in Computer Data Entry, Typing Data Entry
- Proficiency in Microsoft Teams, Microsoft Word, Microsoft Outlook, and Microsoft Excel
- Minimum of 3 years of experience in a customer success role within the machinery or worktools industry
- Proven experience in a call center environment, including high volume and fast-paced call centers
- Demonstrable knowledge of call center metrics and operations
- Proficiency in using Microsoft Office Suite, particularly Microsoft Teams, Word, Outlook, and Excel
- Ability to resolve customer complaints effectively and efficiently
- Experience in creating customer success stories and improving customer satisfaction
- Excellent data entry skills, including typing data entry and computer data entry
- Previous experience in an inbound call center is preferred
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proactive and self-motivated approach to work
- Ability to handle multiple tasks simultaneously and manage time effectively
- Strong problem-solving skills and the ability to make decisions under pressure.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Job Summary
JOB TYPE
Contractor
SALARY
$63k-81k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/18/2024
WEBSITE
roberthalf.com
HEADQUARTERS
Menlo Park, CA
SIZE
>50,000
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