We are offering a contract to hire employment opportunity for an organized and detail-oriented Customer Service Representative in the automotive industry, based in Bergen County, New Jersey. This opportunity is perfect for individuals who are passionate about providing exceptional customer service and resolving customer inquiries in a high call volume environment.Responsibilities:• Respond to a high volume of inbound and outbound calls, providing exceptional customer service to customers• Assist customers with troubleshooting and answer question type calls, ensuring their needs are met• Handle customer situations of all types, demonstrating empathy and problem-solving skills• Respond to customer inquiries about warranty related questions, providing accurate and timely information• Maintain customer records through proficient data entry• Correspond with customers via email, ensuring all communications are professional and clear• Utilize Microsoft Excel and Microsoft Word to manage and organize customer data• Learn about the automotive industry to better assist customers, even if no previous auto experience is present• Exhibit a professional demeanor, with a focus on continuous growth and improvement in the role.