1119 Customer Service Manager Jobs in Houston, TX
Robert Half is Hiring a Customer Service Manager Near Houston, TX
Responsibilities
- Oversee the customer service operations to ensure efficient and quality service
- Manage a team of customer service representatives, providing training and mentorship as necessary
- Resolve customer disputes in a timely and effective manner
- Implement process improvements to enhance customer service delivery
- Utilize CRM systems for tracking customer interactions and data
- Conduct regular audits to ensure adherence to company policies and standards
- Handle billing functions and ensure accuracy in invoicing
- Utilize Microsoft Excel for data management and reporting
- Create and track Key Performance Indicators (KPIs) to measure team's performance
- Ensure the smooth operation of the call center.
- Minimum of 5 years of experience in a customer service management role
- Bilingual in Spanish/English
- Proficiency in CRM software usage
- Experience in auditing and billing functions
- Familiarity with call center customer service operations
- Exceptional customer service skills, with a focus on delivering quality customer experiences
- Proficiency in Microsoft Excel for data management and reporting
- Ability to lead a team, managing staff performance and development
- Strong communication and interpersonal skills
- Problem-solving skills and the ability to handle customer complaints and issues effectively
- Ability to develop and implement customer service policies and procedures
- Capacity to analyze customer service data and trends to improve service delivery
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously
- Bachelor's degree in Business Administration, Management, or a related field preferred
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Job Summary
Full Time
$99k-127k (estimate)
09/07/2024
10/04/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Customer Service Manager include Customer Service, Problem Solving, Customer Support, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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