69 Customer Service Manager Jobs in Muskegon, MI
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Robert Half is Hiring a Customer Service Manager Near Muskegon, MI
1. Account management of those accounts designated as “House” accounts. Responsible for daily inquiries, both in order processing and problem resolution.
2. Responsible for obtaining customer requirements by internet, EDI, fax, etc., performing contract review, evaluating customer requested delivery dates, negotiating best possible delivery date, order entry and prioritizing the production schedules. Can prioritize and manage house accounts on basis of effect on the organization without consultation. May require negotiation of expediting charges. In addition, is responsible for communicating any delays or deviations from the customer’s accepted schedule.
3. Responsible for internal account management including initiating engineering changes and the Advanced Product Quality Planning (APQP) New Parts System, including support through entire process; Controlling deviations; and Supplier Request for Engineering Approval’s (SREA’s) in accordance with procedures.
4. Determines whether to implement customer requests for special procedures/processes on the basis of cost effectiveness and fairness.
5. Works with accounting and the customer to resolve outstanding payable issues.
6. Composes and types quotations and correspondence relating to new and existing parts.
7. Qualifies incoming calls of potential new customers and evaluates whether they meet target business objectives. Has authority to decline new customers if they do not meet objectives.
8. Accumulates information and offers suggestions to Estimating and Director of Engineering in regards to re-evaluating pricing and securing price increases for existing parts.
9. Maintains reporting of and monitors finished goods inventory, KanBan, and safety stock levels. Maintains excellent follow-up system for projects, delivery, etc. Maintains hard cards and parts records.
Job Summary
Per Diem
$90k-116k (estimate)
10/01/2023
06/27/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Customer Service Manager include Customer Service, Account Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
