18 Desktop Support Analyst Jobs in San Francisco, CA
Robert Half is Hiring a Desktop Support Analyst Near San Francisco, CA
Job Description
We are in search of a Desktop Support Analyst with Mac experience in San Francisco, California. This Desktop Support Analyst role involves assisting users in a fast-paced environment by troubleshooting and resolving technical issues. The successful Desktop Support candidate will work three days on-site per week, providing both Tech Bar Support and Remote Support. This desktop Support Analyst role is a long-term contract employment opportunity.
Responsibilities:
- Provide support to between 150-200 users, managing tasks end to end.
- Supporting a majority Mac environment.
- Assist in password reset and troubleshooting for users.
- Deliver high-quality customer service, including managing the tech bar on-site two days a week.
- Operate in a predominantly Mac environment with some Windows operations.
- Utilize Slack for communication and potentially bundle tickets through Jira.
- Handle Two Factor Authentication issues.
- Participate in office buildout and refresh projects when required.
- Manage and resolve low-level tasks independently while not hesitating to ask questions when needed.
- Operate Google Workspace and Zoom proficiently.
- Maintain a fast-paced work environment without heavy emphasis on metrics.
- A minimum of 3 years of experience in a Desktop Support Analyst role or related field.
- Extensive knowledge and experience with Mac Computers, Mac OS, Mac OS X, and iMac.
- Familiarity with Google API, Google Docs, and Google Drive.
- Experience using Slack for internal communication.
- Experience with JAMF
- Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
- Strong customer service skills and the ability to interact professionally with a diverse group of users.
- Ability to prioritize and manage several milestones and projects efficiently.
- Professional written and verbal communication skills.
- Self-motivated and able to work independently.
- Proven ability to work in a team-oriented work environment.
- High school diploma or equivalent required; bachelor's degree in IT or related field preferred
Job Summary
Full Time
$75k-94k (estimate)
09/06/2024
09/21/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
