We are seeking a highly motivated Desktop Support 3 Specialist to join our team and play a key role in managing our mobile device fleet and deploying software across various platforms. This position requires a blend of technical expertise in Apple Business Manager, mobile device management (MDM), and Windows 10/11 deployment.

***No C2C***

***US Citizen or Green Card Holders Only***

Responsibilities:

• Mobile Device Management (MDM):
• Manage and maintain the organization's MDM platform (specify platform name, e.g., VMware Workspace ONE, Microsoft Intune).
• Configure and implement security policies, device restrictions, and application deployment for iOS devices.
• Oversee the enrollment process for new iOS devices using Apple Business Manager (ABM) and Intune.
• Troubleshoot and resolve MDM-related issues for end-users.
• Generate reports and analyze data to optimize mobile device security and performance.
• Apple iOS Management:
• Configure and manage iOS devices for optimal functionality within the corporate environment.
• Assist users with setting up and troubleshooting common iOS issues (e.g., email, Wi-Fi, app installation).
• Stay up-to-date on the latest iOS updates and security patches, ensuring timely deployment.
• Windows Deployment:
• Utilize scripting tools to automate the installation of Windows 11 on compatible Windows 10 devices.
• Troubleshoot issues arising during the Windows deployment process.
• Maintain documentation for all deployment procedures.
• General Desktop Support:
• Provide technical support to end-users for a variety of desktop and mobile device issues.
• Document and escalate complex issues to senior technicians when necessary.
• Maintain a positive and professional demeanor while resolving user inquiries.

Qualifications:

• Minimum 2 years of experience in Desktop Support or a related field.
• Proven experience with a mobile device management (MDM) platform (e.g., VMware Workspace ONE, Microsoft Intune).
• In-depth knowledge of Apple Business Manager (ABM) and iOS device enrollment protocols.
• Experience with script writing for automating Windows deployments (e.g., PowerShell).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks simultaneously.
• A commitment to continuous learning and staying up-to-date on the latest technologies.