Responsibilities:

• Provide tier-one technical support and guidance to internal and remote users.

• Escalate complex technical issues to appropriate resources.

• Troubleshoot computers, mobile devices, printers, and other peripherals.

• Configure and manage users’ network accounts.

• Troubleshoot and develop solutions to hardware and software configuration errors.

• Deploy, repair, and maintain users’ machines.

• Maintain file shares and file share permissions.

• Troubleshoot telephone issues

• Create and maintain account in AD

Skills/Qualifications:

• Associate degree or completion of a certification in an IT related discipline with 0-2 years of experience.

• Excellent organizational and time management skills.

• Excellent written and verbal communication skills.

• Experience with troubleshooting computer software, hardware, and peripherals.

• Proficient in Microsoft Office Suite applications.

• Knowledge and understanding of Apple’s and Android mobile platforms.

• Experience with Windows 10.

• Experience with Microsoft Suite.

• Experience with Microsoft 365 Email Administration.

• Knowledge and understanding of various email protocols.

• Understanding and interest in technology security best practices.

• Understanding of TCP/IP, DNS, and/or DHCP.

• Excellent documentation skills

• Work experience on an IT support helpdesk

Schedule

• On-site • Monday – Friday, 8:30am – 5:00pm

• Full time Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.