We are seeking a Guest and Event Services Manager to oversee and enhance our hospitality operations. This role will be based in Napa, California, and will involve managing and expanding our rental business, coordinating events, and supervising Guest and Event Services Associates across multiple locations. Responsibilities:• Oversee and enhance the hospitality operations, managing and expanding the rental business• Coordinate events and supervise Guest and Event Services Associates across multiple locations• Provide excellent customer service with professionalism and impeccable interpersonal communication skills• Develop and implement comprehensive end-to-end event management procedures and related process documentation• Plan and execute multi-day guest experiences, corporate meetings, training events, and special events• Identify, select, and procure event-related supplies and equipment ensuring quality, cost-effectiveness, and timely delivery• Coordinate and facilitate all aspects of guest services for events, ensuring seamless setup, execution, and post-event follow-up• Serve as the primary point of contact with vendors and suppliers, ensuring timely delivery of services and supplies• Develop and maintain a list of preferred hospitality vendors and secure vendors for events• Ensure thorough inspections of guest rooms upon guest departure• Coordinate laundry and housekeeping vendors, ensuring rooms are properly prepared for future guest arrivals• Collaborate with building and facilities staff, ensuring emergency protocols and procedures are properly communicated to guests• Provide comprehensive administrative support, managing correspondence, scheduling, and other tasks as required• Maintain accurate databases and records related to guest services and event coordination• Assist with invoice troubleshooting, vendor setup, and coordination with the Finance department• Complete all event-related paperwork, including contracts, forms, and permits, ensuring that all documents comply with organizational policies and legal requirements• Collaborate closely with other departments, particularly Facilities and Communications, to facilitate smooth operations and efficient event execution• Support external communications and partnerships, including assisting the Communications team with the creation of hospitality collateral.