4 Help Desk Analyst II Jobs in Manchester, NH
Robert Half is Hiring a Help Desk Analyst II Near Manchester, NH
Responsibilities Include
- Monitoring and responding promptly and effectively to requests received through the IT helpdesk
- Providing exceptional customer service for all end-user client requests and incidents
- Offering technical support for all Audio/Visual related systems including display devices, projectors, video conferencing and Crestron control systems
- Provisioning user and computer accounts across the enterprise
- Assisting customers with training and connectivity to various AV conferencing solutions like Teams, ZOOM, Webex and other related platforms
- Assisting customers with mobile and desk phone setup and training
- Creating step-by-step training material and process documentation for customers and the IT department
- Documenting internal procedures and maintaining them through the document lifecycle
- Maintaining daily performance and inventory of computer fleet and IT owned assets
- Asking educated questions and listening to customers to determine the root cause of issues
- Working through the problem-solving process with customers, empowering them to do the same in the future
- Reporting and escalating significant and recurring issues and trends
- Collecting feedback to determine patterns and issues so they can be resolved or documented in a knowledgebase for customer troubleshooting
- Staying current with technology trends and changes for the systems and software we support.
- Possess a minimum of three years of experience in a Help Desk Analyst role or similar.
- Excellent customer service skills, with a proven ability to handle customer queries and concerns effectively.
- Proficiency in handling audio video equipment, including projectors.
- Extensive knowledge of video conferencing tools such as Zoom, Microsoft Teams, and WebEx.
- Strong understanding of operating systems, specifically Microsoft Windows 10 and Windows Server 2016.
- Familiarity with Microsoft Office 365 (O 365), with a focus on utilizing it for effective team collaboration.
- Experience with VoIP systems for seamless business communication.
- Expertise in Microsoft software and applications.
- Comptia A certification is required for this role.
- Must be able to work collaboratively with a team, demonstrating strong interpersonal skills.
- Ability to troubleshoot technical issues effectively and efficiently.
- Strong problem-solving skills, with a knack for identifying and resolving issues promptly.
- Ability to communicate technical information to non-technical users clearly and concisely.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Job Summary
Contractor
$53k-65k (estimate)
09/10/2023
07/17/2024
roberthalf.com
Menlo Park, CA
>50,000
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The job skills required for Help Desk Analyst II include Help Desk, Customer Service, Service Desk, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst II positions, which can be used as a reference in future career path planning. As a Help Desk Analyst II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst II. You can explore the career advancement for a Help Desk Analyst II below and select your interested title to get hiring information.
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