We are offering a short term contract employment opportunity for a Help Desk Analyst II to join our team in Old Mystic, Connecticut. This role involves providing level 2 support for both educational staff and less experienced technical staff, coordinating inventory, maintenance, and repair of computer hardware, networks, and software, and escalating issues promptly for resolution when necessary.Responsibilities:• Provide level 2 support to both educational staff and less experienced technical staff.• Review and prioritize work order requests and manage time appropriately to provide high levels of customer service.• Coordinate inventory, maintenance, and repair of all district computer hardware, networks, and software.• Escalate issues to supervisory positions promptly when unable to remedy.• Demonstrate a strong understanding of computers, including experience with hardware, software, and modern data networks.• Leverage experience with Google Suite for Education and other educational technologies for end-user support.• Utilize strong experience with macOS and Windows latest operating systems.• Apply knowledge of Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware.• Draw on industry certifications such as Comptia A , Network , Security , Server , and MCSE to provide efficient and accurate support.