42 Help Desk Specialist Jobs in Tampa, FL
Robert Half is Hiring a Help Desk Specialist Near Tampa, FL
We are looking for a dedicated and skilled Helpdesk Support Specialist to join our IT team.
Key Responsibilities:
- Provide first-level support to end-users for IT-related issues via phone, email, and ticketing system.
- Manage and resolve helpdesk tickets in a timely and efficient manner.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Troubleshoot and resolve issues related to O365 and Active Directory.
- Document and track all support interactions and resolutions in the ticketing system.
- Escalate complex issues to appropriate IT staff as necessary.
- Conduct user training and support for new software and systems.
Requirements:
- Proven experience as a Helpdesk Support Specialist or other customer support role.
- Proficiency in using ticketing systems for managing support requests.
- Strong knowledge of O365 and Active Directory.
- Excellent troubleshooting skills and attention to detail.
- Strong communication skills with a customer-oriented attitude.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.
Job Summary
Contractor
$58k-72k (estimate)
06/27/2024
07/25/2024
roberthalf.com
Menlo Park, CA
>50,000
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The job skills required for Help Desk Specialist include Troubleshooting, Communication Skills, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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