Robert Half is searching for an IT Support Administrator who can assist a eCommerce Platform/SaaS organization in Seattle, WA. This IT Support Administrator will support an ever-growing environment in a Tier 2 capacity. This position is a 6-month contract with the potential to convert that is 100% Onsite. Apply today!

Job Duties:

• Administer user accounts, permission levels, and leverage SSO solutions to manage access rights across systems and applications.
• Recommend and implement system upgrades and configuration changes to improve the overall security posture of systems and infrastructure.
• Develop and update Standard Operating Procedures (SOPs).
• Maintain the highest level of customer support through proactive management and implementation of continuous improvement initiatives. Provide a high-touch, white-glove experience.
• Maintain and meet SLA and KPI based support expectations.
• Provide technical desktop support to end users across hardware, software, and connectivity issues.
• Manage deployment of key software updates for all desktop computers.
• Administer Office 365 platform including, OneDrive, Slack, MS Office, Outlook, and Exchange.
• Provide end user training and guidance on IT best practices and security awareness.
• Administer onboarding and offboarding activities.
• Configure and manage network devices such as routers, WAPs, switches, and firewalls while troubleshooting connectivity issues and optimizing network traffic.
• Monitor network performance and troubleshoot connectivity issues to optimize network traffic.
• Update and troubleshoot on-site AV equipment including ZoomRoom configurations and Logitech conference room equipment.
• Manage the help desk staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems.
• Evaluate, recommend, implement, and maintain network security measures including firewalls, intrusion detection solutions, and access controls.
• Assist in compliance and security audits. Address and resolve potential gaps and vulnerabilities.

Skills Required:

• Required Bachelor's Degree & 5 years of experience in IT support or related roles.
• Proficiency in supporting both Windows and Mac Operating systems
• Experienced with monitoring and deploying AV equipment – Logitech, Zoom.
• Preferred: general understanding of cybersecurity principles and protocols.