Responsibilities:Provide onsite and remote support for Executives and Administrative teamServe as the escalation contact for the Executive team and AssistantsFront line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycleResolve technical issues and challenges quickly and effectively with minimal disruption to the Executive teamEnhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefitsEstablish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretionMaintain confidentiality and privacyContinuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertiseAnalyze technology issues and trends, determine root causes and resolveSetup and monitor high-priority meetings utilizing collaboration and AV services.Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issuesProvide feedback, quality assurance, and user acceptance testing for technology products and servicesManage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by managerLead proactive Executive support program to ensure that end point equipment is always up to date and in top qualityRegularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to managementOrganize regular meetings and trainings sessions with Administrative teamExperience:Bachelor’s degree or equivalent work experienceMinimum of 5 or more years of experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and managementThree or more years working in support of desk side services with specific focus on supporting executive levels and their assistantsThree or more years supporting Microsoft Desktop/Laptops devices and network connectivityAdvanced knowledge of mobile devicesStrong proficiency in verbal and written communicationExcellent customer service skills and analytical troubleshooting abilitiesStrong verbal and written communication skills with the ability to communicate clear and concise information in technical and non-technical terms based on audienceExcellent project and time management skills with the ability to manage expectations in a deadline-driven environment while balancing strategic projects with day-to-day accountabilitiesAbility to work well under pressure and support C Level ExecutivesExcellent client facing skills and strong capacity to communicate and build trusted relationshipsTenacious with good follow up and attention to detailMay need some after hours workAbility to work well within a team environment and keep superior informed on all issues