Responsibilities:

• Use proprietary software to operate, monitor, and maintain a daily schedule of live streaming video feeds.
• Use Windows based encoding software to create digital archives of each daily simulcast.
• Analyze high volumes of archived video to ensure quality standards are met.
• Analyze and troubleshoot web-based video streaming on PC, Mac, and mobile devices.
• Work closely and efficiently with other technicians and departments.
• Provide technical assistance to ensure smooth streaming experiences for users, addressing issues promptly and efficiently.
• Resolve issues for clients via phone or electronically.
• Track customer issues and resolutions.

Requirements:

• One year of technical support experience in a network operation center
• Ability to multi-task and problem solve in a fast-paced environment.
• Strong attention to detail
• Working knowledge of MS Windows, MS Office, and other PC-based software applications and web browsers
• Excellent written and verbal communication skills
• A strong technical foundation with a focus in programming and web design is desired.
• Must be available to work all shifts, including early mornings, overnights, weekends, and holidays. Overnight shifts will be required.
• Ability to obtain necessary gaming registration / license(s) needed for employment with RCN.