Technical Supervisor

Job description
Robis Elections is a leading provider of election management software to U.S. counties and states. Our products provide peace-of-mind to election officials throughout the country, and in all we do we strive to make a positive difference in the lives of our employees, our customers, our vendors, and even our competitors. We are seeking a Technical Supervisor to manage and improve our processes as we provide election and mailing solutions to our clients.

The Technical Supervisor will guide staff to ensure productivity, quality, and safety, and serve as a vital link between staff and upper management. Candidate must have a bachelor’s degree, strong interpersonal skills, excellent technical skills and great organizational abilities. They must be comfortable with Office products such as Word and Excel and be able to learn other technologies, including Robis software and products, as well as the use of printers, folders, and inserting machines for mailing projects. They must be able to multi-task and prioritize with multiple, overlapping deadlines.

Job will include overseeing a team of full-time, part-time and temporary staff for the following:

• Supervising Mailing Projects at every stage, which includes: o Loading Data to Robis printing software o Printing and maintaining different printers and printing presses o Operating various mailing machines, including folders, inserters, sealers, and postage meters. o Verifying prepared mail to ensure quality of all outgoing mail o Delivery to and interaction with Business Mail Entry Unit
• Supervising Election Preparations, which includes: o Managing inventory and condition of hardware o Working with upper management to develop plans and schedules for each election cycle o Working with vendors to acquire necessary materials for each project o Training and onboarding temporary staff o Surveying pollsites for connectivity and setup plans o “Mock Setups” – testing and preparing each piece of equipment for each election o Prepping equipment to go out into the field o Setting up equipment at pollsites, and clearing equipment after each election
• Supporting Robis products in the field
• Providing guidance, coaching, and constructive feedback to ensure that employees can succeed in their job duties
• Setting goals and deadlines to ensure success in company projects
• Organizing workflow and ensuring that all employees understand their tasks and are well equipped to complete their tasks.
• Mastering the use of election and mailing technology, and teaching these skills to others
• Suggesting improvements to existing processes
• Researching solutions to workflow issues
• Ensuring compliance with legal and company policies

Our industry involves extremely busy periods (election times) and less stressful times (between elections). These busy periods are generally known months or years in advance, and should not come as a surprise. The successful candidate will need to work long hours at election time including several weeks per election of working long days even up to 7 days a week. Fortunately, these periods tend to be twice a year for about five weeks each. The rest of the time is a more regular, Monday to Friday schedule with a lot of flexibility for individual staff schedules and activities.

We offer a great work atmosphere with many perks including generous paid time off (even your birthday is a paid holiday). Vacation/Medical/Dental and retirement benefits are provided.

Qualifications:

• Proven experience in a supervisory role.
• Communication Skills - Excellent verbal and written communication skills. You will need to be able to write coherent instructions for staff and communicate in writing, email, in person, by remote meeting and by phone. A writing competency test is required of all applicants.
• Leadership Skills – Ability to give clear instructions, feedback, and guidance.
• Self-Motivated - Ability to work productively and to motivate a team without external motivators.
• Organization skills – Ability to bring order out of chaos and track tasks for yourself and others.
• Research Skills – Ability to research new solutions or vendors to address company needs or improve current processes. For example, you might need to research a solution when technology has issues, and make recommendations to management.
• Dedicated – willing to work to get the job done even when extra time is required. We are event- driven with crazy times and quiet times. You must be available at election times and during mailings, which you will be aware of well in advance.
• Pleasant and Professional Attitude – ability to remain calm and pleasant during busy or stressful periods.
• Experience with Microsoft Word, Excel, PowerPoint and other productivity technologies.
• BS/BA degree
• Must have a valid US Driver's License.
• Occasional travel within the State or within the U.S. may be required a few times per year.
• A criminal background check will be required.

Contact us to see if this is the right opportunity for you.

Job Type: Full-time

Starting Pay: Annual salary of $50,000 - $70,000

COVID-19 considerations:
We encourage all staff to be fully vaccinated. COVID tests may be required regularly.

Service and Operations Headquarters | 3505 Constitution Ave NE | Albuquerque, NM 87106

Corporate and Development Headquarters | 1750 N Washington St, Ste 128 | Naperville, IL 60563 www.goasked.com | ph: 630.752.0220 | fax: 630.752.0222

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Supervising: 3 years (Required)

Work Location: In person