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Full Time
Retail
$95k-123k (estimate)
07/31/2024
08/02/2024
rochebros.com
MANSFIELD, MA
3,000 - 7,500
1952
GARY PFEIL
$200M - $500M
Retail
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience. A better way to shop backed by quality selections of produce, meats, seafood, deli, to-go meals, and health and beauty care products. Roche Bros. commitment to quality, value and superior customer service is shown in every isle. Roche Bros. | Brother's Marketplace is a family owned business, employing more than 4,800 associates in its 21 Roche Bros., Sudbury Farms and Brothers Marketplace stores. Founded in 1952 by brothers Bud and Pat Roche, Roche Bros. | Brothers Mark...etplace has expanded to be one of the largest privately held grocery markets in New England. In addition to Roche Brothers' supermarket format, we opened our new small-concept, Brothers Marketplace, with a focus on fresh local products. We currently have five Brothers Marketplace locations. Our next venture will be opening a new Roche Bros. in Watertown, MA! At www.rochebros.com you can find more information about store locations, catering meals, on-line ordering, delivery, weekly specials, and jobs openings. Check out our careers page for open jobs and ongoing career opportunities. We are hiring, especially with the upcoming 2021 opening of our newest location in Watertown! For any questions regarding available positions, contact our internal recruiter acoletti@rochebros.com.
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The job skills required for Customer Service Manager include Customer Service, Initiative, Customer Satisfaction, Onboarding, Team Management, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.