7 customer service manager Jobs in medfield, ma
Roche Bros Supermarkets is Hiring a Customer Service Manager Near Medfield, MA
Pay for this position starts at $22.51 - $36.02 / hour.
- Must be passionate about people and committed to customer service excellence!
- Possess successful experience in front end operations or relevant management experience.
- Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
- Demonstrate ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
- Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
- Must be ServSafe certified.
- Must meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco.
- Must be able to read, write, speak, and understand English.
- Ability to work a schedule based on the business needs of the store location.
- Ability to use computer programs and applications pertinent to front end operations.
- Must be authorized to work within the U.S.
- Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
- Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Commit to the “Golden Rule” and work with associates to build a strong customer service team.
- Provide support and direction to all customer service associates to ensure a well-disciplined, smooth operating front end (i.e., supply change when needed, handle problems referred by cashiers and service clerks, etc.).
- Ensure all new customer service associates successfully complete onboarding/e-learnings and receive proper training of department goals and expectations.
- Promote high associate morale by treating all associates in a fair and consistent manner.
- Plan work schedules to ensure proper service standards while consistently achieving budgeted payroll and adhering to all wage and hour policies and regulations.
- Oversee and ensure prompt, efficient and accurate check out of customers.
- Ensure compliance with company policies and procedures, and all state and federal laws applicable to our industry
- Work actively with the Cash Office Manager and store management team to minimize expenses and control shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
- Communicate needs, problems and provide support to the store management team. Cooperate with store manager and department specialists to optimize the performance of the department. Communicate any price discrepancies to the appropriate department manager.
- Recognize outstanding associate performance while also working with customer service associates to coach and improve areas of performance that need attention; identify problems and make recommendations to the management team as appropriate.
- Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
- Complete understanding of the Point-Of-Sale with the ability to troubleshoot technical issues.
- Other duties as assigned by management.
- Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.
- Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register and office), and returned checks (redeposit, follow-up on collection).
Physical DemandsFrequency0% (N) Never
Carrying and lifting up to 50 lbs., pushing and pulling up to 250 lbs, kneeling, crouching, crawling, sitting, and reaching at waist or overhead.
1-33% (O) Occasionally
Bending, balancing, stooping, fingering, feeling, and smelling.
34-66% (F) Frequently
Standing and walking on a tile or concrete floor, handling, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk FactorsFrequencyLoud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck and cluttered floor surface.
34-66% (F) Frequently
Machines, tools, and equipment utilized Alarm systems, scanner, scales, adding machine, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, approved cleaning suppliesU-Boat, safety cutters.
Repetitive Action Continuous movement of the entire body.
Working Conditions Working environment is inside and may be outside in cold or hot temperatures that may be wet or humid.
Job Summary
Full Time
Retail
$98k-127k (estimate)
05/28/2024
06/24/2024
rochebros.com
MANSFIELD, MA
3,000 - 7,500
1952
GARY PFEIL
$200M - $500M
Retail
Related Companies
About Roche Bros Supermarkets
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience. A better way to shop backed by quality selections of produce, meats, seafood, deli, to-go meals, and health and beauty care products. Roche Bros. commitment to quality, value and superior customer service is shown in every isle. Roche Bros. | Brother's Marketplace is a family owned business, employing more than 4,800 associates in its 21 Roche Bros., Sudbury Farms and Brothers Marketplace stores. Founded in 1952 by brothers Bud and Pat Roche, Roche Bros. | Brothers Mark ...
etplace has expanded to be one of the largest privately held grocery markets in New England. In addition to Roche Brothers' supermarket format, we opened our new small-concept, Brothers Marketplace, with a focus on fresh local products. We currently have five Brothers Marketplace locations. Our next venture will be opening a new Roche Bros. in Watertown, MA! At www.rochebros.com you can find more information about store locations, catering meals, on-line ordering, delivery, weekly specials, and jobs openings. Check out our careers page for open jobs and ongoing career opportunities. We are hiring, especially with the upcoming 2021 opening of our newest location in Watertown! For any questions regarding available positions, contact our internal recruiter acoletti@rochebros.com.
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The job skills required for Customer Service Manager include Customer Service, Initiative, Customer Satisfaction, Onboarding, Team Management, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
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They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
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Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
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Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
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Step 3: View the best colleges and universities for Customer Service Manager.
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