It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

A customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.

Call Center Objective : To serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Job Duties

Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.

Maintain exceptional call quality and quantity standards

Schedule patient appointments

Determines what inquiries are to be forwarded and / or transferred for more detailed research and assistance.

Outbound calling to assist clinics’ with scheduling

Attend and contribute to team huddles and team meetings

Any other duties as assigned

Qualifications

Professional, outgoing, friendly demeanor

Bilingual fluent in Spanish

High school diploma or the equivalent

Basic computer skills

Ability to multitask

Excellent verbal and written communication skills

Last updated : 2024-07-08