67 Customer Support Associate Jobs in Washington, DC
Rocket Money is Hiring a Customer Support Associate Near Washington, DC
Rocket Money's mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.
We're currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.
ABOUT THE ROLE
- Use an online chat platform to talk with Rocket Money's members.
- You'll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
- Provide resources and guide members on how to maximize their Premium Memberships.
- Escalate technical issues to the engineering team and communicate solutions to members.
- Draft support articles and assist with creating member tutorials.
- Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
- Other duties as assigned by supervisor.
ABOUT YOU
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Great CommunicationYour writing is impressive and you love talking with people!
- EmpatheticYou're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better.
- Proactive Problem Solvingyou're able to identify possible issues and potential resolutions.
- Workflow ManagementYou know how to efficiently balance multiple competing priorities.
- Taking InitiativeYou're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
- Self-MotivationYou're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
- Customer service experience in a B2C tech company is a plus!
- Health, Dental & Vision Plans
- Competitive Pay
- Matching 401k
- Unlimited PTO
- Lunch daily
- Snacks & Coffee
- Commuter benefits
Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Summary
Full Time
$43k-54k (estimate)
06/25/2024
07/11/2024
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
