Job Details
Job Location
Main Office - Denver, CO
Position Type
Full Time
Salary Range
$19.96 - $30.65 Hourly
Description
Position Purpose
The Team Lead Care Manager provides coverage to vacant caseloads, assists case managers with crisis work, supports case managers with problem solving, and provides training to new hires on specific job duties while offering shadowing opportunities. This position works under a Case Management (CM) Supervisor and will support multiple teams in the Single Entry-Point Department.
Position Purpose
The Team Lead is responsible for supporting Supervisors and Case Managers in the CMA; this includes supporting with quality assurance activities, crises or complex needs situations, and providing floater caseload coverage for the Case Management Agency.
Essential Duties
Team Lead Duties

• Serves as a mentor to staff by training, guiding, and providing ongoing support to new and existing staff.
• Collaborates with the Training Team on Desk Level Procedure training for new hires and provides job shadowing opportunities.
• Provides coverage as needed for vacancies.
• Assists with crisis or complex needs situations.
• Collaborates and problem solves with supervisors, training team, program managers, and related organizational committees to ensure operational excellence.
• Works with leadership to understand the needs of case managers and the programs for which we provide case management.
• Assists with piloting new initiatives and/or special projects.
• Supports stakeholders who come to the RMHS office by acting as the in-office back up on days assigned.
• Maintains professional and ethical manner with all internal and external interactions.
• Meets performance, quality, customer service, and coordination standards as assigned by the department management team.
• Participates in training and staff development opportunities.
• Actively takes part in team meetings and communicates progress and barriers with supervisor, program manager, and associate director.
• Maintains knowledge of regulations, policies, and procedures of current public assistance programs.
• Other duties as assigned.

Case Manager Duties (when assisting with coverage)

• Responds to correspondence from the member, family, or provider within two business days. This can include questions, requests, concerns, status updates, etc.
• Completes in-person eligibility and monitoring visits with the member at their residence.
• Schedules and completes assigned assessments and service plans with the member and, if appropriate, care team in the timeframe required.
• Obtains and completes paperwork related to assigned assessments. This includes signature pages and releases of information from members/service providers, documentation necessary for waiver or program eligibility, documentation necessary for service authorization, etc.
• Assists members and their care teams with finding appropriate service providers and/or necessary resources.
• Ensures service authorization is completed prior to services being implemented and matches the assessment and service plan.
• Coordinates with members and providers to ensure plans are accurate. Responds to requests for follow up within two business days.
• Ensures proper documentation is completed and submitted for financial eligibility when appropriate.
• Responds to the complex needs of members and represents RMHS in team meetings to determine services and supports needed to meet the member's needs.
• Initiates revisions to the service plan when needed by collecting information and understanding the needs of the member and care team.
• Completes all necessary paperwork according to rules and regulations to properly implement a rights modification for the member to be safe and healthy.
• Monitors and responds to incident reports and critical incident reports.
• Facilitates team meetings with care teams (primarily for IDD waivers and programs)
• Completes Mill Levy requests for members and/or their care team (primarily for IDD waivers and programs)

Qualifications
Knowledge, Skills, and Abilities

• Communicates professionally and empathetically, both verbally and in writing.
• Knowledge, understanding, and competency of members who have disabilities and members who are elderly.
• Maintains confidentiality per HIPAA guidelines.
• Ability to manage working schedule and hours to effectively complete tasks assigned.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to speak calmly and help de-escalate members who may be upset by showing care and compassion.
• Ability to solve problems and concerns as they arise.
• Ability to attend in-person meetings with members at their residence.
• Knowledge of basic computer skills and ability to navigate client management systems.
• Ability to represent the mission, vision, and values of RMHS.

Minimum Qualifications

• A bachelor's degree; or
• Five years of relevant experience in the field of Long-Term Services and Supports; or
• Some combination of education and relevant experience
• Must be a current Case Manager with Long Term Care experience.
• Must be meeting expectations of current work.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.