Position Summary: This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer. Essential Duties: Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.Direct the retail operations of the store within company guidelinesEstablish department and store sales goalsOverall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employeesOversee payroll to ensure store meets goals.Report maintenance and safety issues as they arise.Maintain an accurate inventory, with minimal shrink.Hire and train employees to insure maximum efficiency and productivity in all departmentsTrain employees to develop and maximize their talentsSupervision of Assistant Store Manager(s) and Key Holder(s)Supervise store team to insure optimum performance and customer serviceOversee scheduling of all departments and staff, promotions, transfers and terminations as neededOversee vacations, holiday and sick leave schedulesResolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediatelySchedule and Conduct monthly store meetingsComplete annual performance reviews for store team in a timely and accurate mannerWork with Merchandising team regarding price and margin maintenance and current price inventory levelsCreate in store traffic building campaigns Adjust personnel and inventory as needed to prepare for advertising and promotional campaignsOversee inventory shipment and receivingSupervise merchandise displays for maximum sales efficiencyMaintain store appearance and equipment to insure maximum sales efficiencyOversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed. Maintain good contact with suppliers as neededResolve customer claims and complaints in a manner that is timely, courteous and discreet Authorize refunds in a manner that is consistent with company policy Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner Attend management and training meeting and conventions as neededParticipate in local civic affairsDelegate maintenance of defective merchandise claimsMaintain safe opening and closing proceduresOther responsibilities as assigned by District Manager.#Rockyssince1926MGR