Description

Job Description:

A Sales Manager is responsible for all aspects of leasing, marketing, and maintaining positive resident relations. As the first point of contact, your main responsibility will be providing excellent customer service and guiding a prospect through the entirety of the leasing process. The sales staff should be enthusiastic and have a passion to provide the best service to our residents!

Essential Job Functions and Responsibilities:

• Responsible for all aspects of apartment leasing including showing apartments, taking applications, qualifying residents, completing credit checks, verifying employment/landlord reference, preparing leases and deposits.
• Exemplifies outstanding customer service while maintaining and enhancing relations with prospects, residents, vendors, and coworkers.
• Effectively show the community and model units to prospects. Apply product and market knowledge to clients needs by communicating features and benefits
• Performs general office duties including answering the phone, making service request, completing follow-ups, filing, ordering office supplies and ensuring all leases are correctly formed in accordance with ROCO Management
• Assist in lease renewal process. Distribute and follow-up on renewal notices to current residents in a consistent manner.
• Ensure all maintenance repairs are handled satisfactorily by providing communication between the leasing office and maintenance team.
• Act in accordance with company procedures and ensuring compliance with Fair Housing requirements.
• Always represents the company in a professional manner.
• Performs all other tasks assigned by the Community Director.

Required Skills & Experience:

• 1 year experience in multi-family residential property management
• Ability to work in a fast-paced environment
• Strong organizational skills with the ability to multitask
• Motivation to consistently improve and learn
• Experience using MS Excel and Outlook
• Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws to Fair Housing as needed

About ROCO:

Founded in 2012, ROCO Real Estate and ROCO Management are privately owned and operated full service real estate investment and management companies headquartered in Bloomfield Hills, MI. ROCO currently owns over 4,000 apartment units across three states and has nearly 150 employees. ROCO has a long-term hold strategy for our assets, which means that when we invest in real estate we are making a meaningful commitment. We have experienced record growth due to hiring the best professionals in the industry. ROCO makes significant investments in our employees and properties. We treat our residents and Investor partners the way we would want to be treated, if our positions were reversed.

ROCO proudly provides our full-time employees with career development and paid training opportunities, paid holidays, paid time off, and extensive benefits packages!  

Benefits include: 

• Competitive Pay Package, including opportunity for commission and bonus earnings. 
• Generous Paid Time Off: Paid Holidays, Vacation, Sick Leave, Paid Parental Leave, and more!
• 401(k) Employer Matching
• Various Housing Discounts
• Medical, Dental, Vision benefits
• Additional benefits such as an FSA plan and pet insurance.
• Tuition Reimbursement
• Employee engagement programs, and much more!

Qualifications