Why You Want To Work Here:

We are the voice of our industry, looking to advance the interests of the industry across all sectors through advocacy, research, education, and the promotion of high standards of legal, ethical, and professional practices. We are looking for a detail-oriented and diligent Learning and Development Coordinator to help support our membership with ongoing professional development, credentialing, and webinar development.

Requirements of the Learning and Development Coordinator:

• Supporting webinar and event planning including coordinating agreements with speakers and drafting post-webinar attendance and survey reports
• Managing data entry (orders and customer services notes) into the database, Learning Management System, and certification exam testing platform
• Coordinating with the fulfillment center for order processing and occasionally shipping certain products from the office
• Providing customer service to certified individuals and candidates
• Daily processing of certification and educational sales, including batches
• Tracking weekly and monthly sales for the education team
• Monitoring correspondence in the general certification inbox
• Documenting and tracking the inventory of all certification products and publications
• Managing phone and email traffic regarding learning and development with timely responses
• Cultivating relationships with member companies and becoming familiar with their learning and development
• Providing administrative support to the department as needed

Qualifications of the Learning and Development Coordinator:

• 2 years of relevant work experience involving administrative support, efficiency, and customer/member support
• Excellent verbal and written communication skills; ability to interact well with members
• Experience working with a membership database (Salesforce / Fonteva experience is a plus); demonstrated ability to manage and maintain data records with accuracy and thoroughness
• Strong Microsoft office suite experience
• Ability to organize, prioritize, and multi-task
• Must be detail-oriented
• Ability to work independently, but also contribute to a collaborative team environment
• Must be energetic, self-starting, and dedicated to the work of the organization