Why You Want to Work Here:

We are a growing national nonprofit with a great mission to help children meet their daily nutritional goals. In this position you will work directly with members, assist with general office administration, and be able to see real impact from your work.

Responsibilities:

• Implement policies and procedures for processing membership in the membership
• database
• Assist front desk and manage phone calls and basic office administration
• Process initial membership applications including reviewing applications for completeness as well as initial program eligibility education requirements and supporting documentation. This includes creating membership records in database, entering applicant’s information and applying payment
• File membership applications and documents promptly and accurately upon completion.
• Submit refunds for processing to Accounting staff
• Implement policies and procedures for processing certificate and credentialing applications in the membership database
• Notify applicants whose applications and supporting documentation are incomplete
• Assist in processing returned mail and updating addresses, including calling or e-mailing members to get correct address
• Assist in processing meetings registrations, as needed, following established policies and procedures

Requirements:

• Bachelor’s degree preferred
• Two years or more of administrative experience in providing support to programs and services in a business environment, including data entry experience
• Work experience in a service-oriented or customer service environment required
• Demonstrated experience with high volume of data entry workloads and working against deadlines for programs which rely on accurate and timely processing
• Demonstrated aptitude in working with computer hardware and software and learns quickly
• Ability to learn quickly and manager own workload with initiative
• Capability to identify routine data errors, research solutions and make corrections with effective judgment
• Excellent verbal and interpersonal skills for telephone and other customer service interaction, both internally and externally
• Demonstrated success working on a team reflecting strong teamwork skills