The Sales Support Specialist will be based out of our Chatsworth, CA location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for supporting the sales team.

The Sales Support Specialist will work directly with our customers and collaborate closely with the Sales team, Accounting, and Warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.

Responsibilities

Reporting to the Managing Director, the Sales Support Specialist provides the following contributions to the team:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Consults with clients after sales or contract signings to resolve any issues and to provide ongoing support

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• Previous experience in customer service, sales in the Entertainment Industry
• Ability to build rapport with clients
• Knowledge of video-related products and subsequent terminology
• Knowledge and experience supporting Windows operating systems
• Strong analytical and troubleshooting skills
• Strong attention to detail
• Excellent written and verbal communication skills

Preferred Skills

• A background in business or bachelor’s degree in a related field
• Experience or familiarity with: SAP, Monday.com
• Familiarity and understanding of LED displays
• Live event production industry experience
• Mandarin/English speaking

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Who We Are

ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.

Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.

Your Stage. Our Passion.