Job Duties and Responsibilities:

Program Coordination

• Support patient experience preadmission and throughout the continuum of care.
  • Relay recommendations of programs/services to patients/families.
  • Provide program information to patients/families.
  • Coordinate admissions appointment and coordinate completion of paperwork.
  • Assist with patient/family member/guardian inquiries/questions.
  • Perform weekly check-in with patients on the waiting list.
  • Coordinate COVID testing (residential only).
  • Confirm insurance verification; collaborate with PFS.
  • Upload pharmacy insurance information in chart.
  • Maintain visual management of where each potential patient falls in the process from recommendation through discharge and 90-days beyond.

Ensure timely follow-up with patients/families.

• Maintain an open line of communication with patients.
• Ensure a seamless continuum of care in program, through discharge and 90-days beyond discharge.

Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient's care. This includes but is not limited to:

• Inpatient, Outpatient, Residential Admissions and Patient Access departments
• Providers (Psychiatrists, Psychologists, APNPs, etc.)
• Outpatient operations
• Business Development
• Utilization Review
• Patient Financial Services
• Health Information Management

Schedule: Monday-Friday 8:30am-5pm

Additional Job Description:

Education/Training Requirements:

• Bachelor's degree preferred. High School diploma required. Two years of customer service and relevant experience required; preferably in a healthcare setting.
• Experience with computers and demonstrated proficiency with software platforms and EMRs.
• Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred.
• Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy.